Returning NPCs in Undermine: The Patch 11.1 Cast
A guide to the returning NPCs of Undermine in Patch 11.1, including Sassy Hardwrench, Mother Goldskimmer, Pozzik, and Razzil Naypolm.
By:
John Langan
Key Takeaways
- Patch 11.1, Undermine(d), added the goblin capital of Undermine and filled it with familiar faces from across WoW history.
- Sassy Hardwrench, the goblin player's first Kezan mentor, runs Hardwrench Industries and holds court at The Scrapshop, the Bilgewater Cartel HQ.
- Lady Sena, a Forsaken and Gazlowe's longtime assistant since Warlords of Draenor, works alongside the cartel at The Scrapshop.
- Sister Goldskimmer returns as Mother Goldskimmer, running a tithe-hungry chapel in the Hovel Hill district.
- Beetix and Noggle Ficklespragg, the alchemist siblings from Silithus, now staff the Steamwheedle Laboratories.
- Pozzik of Mirage Raceway fame, Alchemist Pestlezugg of Gadgetzan, and the Warcraft III hero Razzil Naypolm all resurface in the city.
Undermine is the bustling goblin metropolis that opened with Patch 11.1, and it is packed with characters players have not seen in years. Many trace back to the goblin starting experience on Kezan, others to old-world zones, and a few to Warcraft III itself. Here is who turned up, where they landed, and how their stories moved on.
The Bilgewater Cartel's Inner Circle
Most of the cartel's leadership clusters around The Scrapshop, the Bilgewater Cartel's headquarters inside the city.
Sassy Hardwrench was every goblin player's first guide and executive assistant back on Kezan. She has climbed the ladder since, and her Undermine title now reads CEO of Hardwrench Industries. She greets returning goblins warmly, trading memories of those early ventures on the doomed isle.
Izzy and Ace shared that same journey, from Kezan's chaos through the Lost Isles and into the cartel's service. They settled into Undermine with the rest of the crew, with Ace turning the rooftop into his personal dance floor.
Not everyone in the inner circle is a goblin. Lady Sena is a Forsaken who has served as Monte Gazlowe's assistant since Warlords of Draenor, when she first appeared at his garrison. She stuck with him through his rise to Trade Prince and now keeps his affairs in order at The Scrapshop.
Faith and Old Machines
A short walk from the cartel's bustle, two returning faces show how far some goblins have come.
Mother Goldskimmer began as Sister Goldskimmer, the humble priest trainer at the KTC Headquarters on Kezan. In Undermine she has built her own sewer-side chapel in the Hovel Hill district, the neighborhood for goblins outside the cartel's elite. True to goblin form, her sermons rarely end without a request for tithes.
Pozzik earned his reputation at the Mirage Raceway in Thousand Needles, where he tuned rockets and racers for years. He returns to Undermine as one of the city's respected tinkerers, back among the Bilgewater Cartel and tinkering on machines once more.
Undermine's Alchemists
Alchemy keeps Undermine's economy running, and several of its chemists are old acquaintances.
Beetix Ficklespragg and her family member Noggle Ficklespragg ran quests out of Cenarion Hold in Silithus during the old war against the silithid. They survived the fall of Cenarion Hold and now secure rare reagents at the Steamwheedle Laboratories. Beetix still ribs Noggle as the troublemaker of the family.
Two veterans round out the roster. Alchemist Pestlezugg once sold formulas out of Gadgetzan in Tanaris and now handles bespoke formulations in the city. Razzil Naypolm, the fanatical Goblin Alchemist hero from Warcraft III, finally gets a home in the lore as a working alchemist on Undermine's streets.
| NPC | Earlier Role | Undermine Role |
|---|---|---|
| Alchemist Pestlezugg | Alchemy vendor, Gadgetzan | Bespoke formulations vendor |
| Razzil Naypolm | Warcraft III Goblin Alchemist | Undermine alchemist |
| Beetix Ficklespragg | Quest giver, Cenarion Hold | Steamwheedle Laboratories |
With the alchemists settled in, the rest of Undermine's returning cast rewards a slow stroll through its districts.
FAQ
What patch added the Undermine zone?
Patch 11.1, titled Undermine(d), introduced the goblin capital of Undermine during The War Within. The patch content arrived on February 25, 2025, and Season 2 with the Liberation of Undermine raid opened on March 4, 2025.
Who is Sassy Hardwrench in Undermine?
Sassy Hardwrench was the goblin starting zone's first mentor on Kezan. In Undermine she runs Hardwrench Industries as its CEO and can be found at The Scrapshop, the Bilgewater Cartel's headquarters, reminiscing with returning goblin players.
Is Lady Sena a goblin?
No. Lady Sena is a Forsaken who has worked as Monte Gazlowe's assistant since Warlords of Draenor. She is one of the few non-goblins in the cartel's inner circle and keeps Gazlowe's business running from The Scrapshop.
What happened to Sister Goldskimmer?
She rose in the ranks. Once the goblin priest trainer on Kezan, she now appears as Mother Goldskimmer, running her own chapel in the Hovel Hill district. Her tithe-demanding sermons are a running goblin gag.
Are Beetix and Noggle related?
Yes. Beetix and Noggle Ficklespragg are family, not cousins as sometimes assumed. They were quest givers at Cenarion Hold in Silithus and now work alchemy at the Steamwheedle Laboratories in Undermine.
Is Razzil Naypolm from Warcraft III?
Yes. Razzil Naypolm is the name of the fanatical Goblin Alchemist hero from Warcraft III, the one who rides an ogre into battle. Undermine gives that hero a proper place in the modern WoW world as a city alchemist.
Heading into the goblin city yourself? You can clear the Liberation of Undermine raid with a team that knows every pull.
Last reviewed 2026-06-29 against Patch 11.1 Undermine(d). Maintained by WowCarry's WoW team.