For most dungeon services we will invite you in game in 5 to 10 minutes after the purchase. Please, also feel free to text us immediately after placing your order using the online chat as it will make the process go even faster. Just give us your order id for easier identification.

We will normally invite you in 5 to 10 minutes after the purchase. However, there are times of high service demand where you can experience some minor delays. You can always check the precise invite time with our customer support agent in the live chat at the bottom right corner of the website.

You will get all the gear that we are able to trade you and your character is able to wear. However, if you are, for example, a warrior and there is a cloth item dropped: although you are technically able to wear cloth as a warrior, we will not trade it to you as cloth armor is not designed for warriors. Our boosters will also change the specialization in order to maximize your loot chance if needed. We also always try to stack your armor type players to increase your chance for gear. Also, if there is a mount dropped in the run to one of our boosters, you can purchase it separately with a huge discount – just contact us in the live chat and we will provide all the details.

We do care about our customers’ security and, thus, we only provide dungeon service where you play on your character yourself. We will never ask for your account information to run dungeons for you.

We always strive to provide only the best quality of service. However, if you feel something is not done the way it was described (for example, dungeon was completed not within the time limit while you purchased “Beating the timer” option or your purchased trader wasn’t able to trade an item), please contact us using the online chat and our manager will provide you will the solution. We can make a full refund at your will any time before the service begins. Once the service is done, we can offer a partial refund in case something was not as described. Again, this is a rare event but we will surely come up with a solution that will satisfy you.