Identify What Is Missing Before Repeating the Task
An empty Collector’s Cache, a locked Traveler’s Log and a missing purchased appearance are different problems. Repeating activities or visiting on more alts will not necessarily address any of them. Start with the symptom you can actually see.
This guide follows Blizzard’s support guidance checked on October 24, 2026. For the ordinary earning and shopping process, use the Trading Post locations, Tender and freezing guide. The sections here focus on access, delivery and recovery decisions.
| What you see | Check first | Read next |
|---|---|---|
| The Traveler’s Log is locked | Active game time, character level and whether the account-wide tour is complete | Access and the first tour |
| The cache is not glowing or cannot be looted | Whether a character in the same Battle.net region already claimed the reward | An empty cache |
| Tender was spent but the collectible is missing | The exact purchased item and the appropriate collection category | A missing purchase |
| An old item remains in the frozen slot | Whether you need to replace that slot rather than empty it | Frozen items |
| You regret a purchase | Time since purchase and whether it was frozen from a previous month | Refund eligibility |
| The year-long achievement counter is stuck | Whether you have the specific issue covered by Blizzard’s current notice | Trading Post Enthusiast |
Access and the First Tour: Level 10 and Level 20 Mean Different Things
Blizzard’s access article requires active subscription or game time, a character at least level 10, and completion of the account-wide Tour the Trading Post quest on any character. The feature belongs to Retail WoW.
The separate quest-start article lists level 20 for starting the tour. Opening the Adventure Guide at 10 therefore does not prove that a fresh character can begin that introduction immediately. If you are starting for the first time, check that quest-specific threshold.
The tour asks you to collect from the cache, speak to a stable keeper and an assistant, read the Trading Post notice and view the inventory. Finish its turn-in; browsing the vendor alone does not complete all objectives. Once the account-wide introduction is done, you do not need another full tour for each alt.
If an eligible character cannot accept it through the Adventure Guide, Blizzard directs players to reset the interface and try without addons, then report a continuing bug. Use the official instructions linked from that help article before changing interface files; keep a copy of settings you want to preserve.
An Empty Cache Usually Means There Is Nothing Left to Claim
Tender is shared across a Battle.net region, including multiple WoW accounts in that region. Blizzard’s Collector’s Cache help says a non-glowing, non-interactive chest usually means all available rewards were already collected. Looting it on a main does not leave another monthly allowance for an alt.
Compare the current currency balance and Traveler’s Log progress before calling the reward missing. Activity points fill the monthly bar; they do not convert one for one into Tender. The ordinary monthly earning pattern is 500 for the active account and up to 500 through the log, with occasional announced promotional extras.
If earned rewards remain unclaimed, the same support article recommends disabling addons or resetting the interface. Some display issues also require fully exiting the game for at least 15 minutes before trying the cache again. This is a troubleshooting step, not a guaranteed delivery timer.
If you return to an inactive account partway through a month, Blizzard’s monthly rules explanation says the allowance is awarded when you have active game time. Being unsubscribed on the first day does not by itself mean you permanently forfeited that month’s allowance.
A Missing Purchase Needs Its Own Report
If Tender was deducted, identify the exact item purchased. Search the relevant mount, pet, toy or appearance collection and read the bundle contents. An arsenal’s name can differ from the individual weapons it teaches; an ensemble may cover only particular slots.
For a previously purchased cosmetic that is no longer in Collections, Blizzard’s missing-purchase article directs players to submit a bug report. It does not promise that purchasing the item again will repair the missing unlock.
Make the report specific: include the item name, approximate purchase time, region, character and whether Tender was deducted. Distinguish “not in Collections” from “collected but unavailable for this character.” Those observations describe different failures.
Frozen Items: Replace the Slot Instead of Trying to Empty It
Blizzard’s unfreezing instructions say to drag a new item onto the existing frozen item. There is no separate way to leave the slot empty. Even a purchased item can remain visually displayed there until replaced.
Before replacing it, confirm that you are ready to release the older item’s reservation. A freeze can preserve one item over multiple months; replacing it does not preserve two choices.
If the frozen item has vanished entirely, the missing-frozen-item notice says a previously identified issue was fixed and asks players with a new occurrence to report it. Do not interpret a past bug notice as proof that today’s reservation expired after one month.
Refunds: Check the Button and the Previous-Month Exception
According to Blizzard’s Trading Post refund rules, eligible purchases can be refunded within two hours using the Refund button at a Trading Post vendor. If that option is absent or the window has passed, the purchase is no longer eligible.
Items frozen from a previous month cannot be refunded. That exception matters when finally buying a long-held reservation. Preview it on the intended character before confirming the purchase. Customer Support does not provide Trading Post item refunds outside the available system.
Trading Post Enthusiast: A Stuck Counter Is a Reported Issue
Blizzard’s current achievement notice acknowledges reports of the counter failing to update, including an 11/12 case. At this review, the notice says Customer Support has no workaround or resolution to provide.
If that matches your problem, record the month and the completion reward you earned, then submit a bug report. Do not spend Tender on unrelated items to try to force an achievement update. An in-game bug report goes to the relevant team and does not receive a personal response; it is not a promise of immediate manual restoration.
