If you purchased the wrong service or you’ve just changed your mind and don't want to get your ordered service more than 24 hours before appointed event starts, we will bind ourselves to find a solution that will satisfy your needs or will make full refund. In case your order is in progress and you would like to cancel it, you are eligible for a partial refund. Please keep in mind that appointed event time can be changed and slot reservation can be canceled only if you notify us about your will 24 hours before event start. If you miss your appointed event without notification, you won’t be granted another event and payment won’t be refunded for missed event. When we reserve a spot in our event for you (with or without loot for your chosen class/spec), a team of players/guild can no longer take another customer on this spot reserved for you and will be payed for this spot. If you have some force situation, you can always share your account to our driver, so he can join your appointed event to get your order done. We are unable to fulfill your service according to our terms If we're unable to accomplish your order by any reason on our side, we will make full refund or can offer you another service for a price not exceeding the one you have already paid. If you choose another service which is cheaper, we will refund you the difference between those two prices.