Return & Refund Policy

Eligibility for Refunds

We strive to deliver our services promptly and as agreed. However, we understand that circumstances may arise where a refund is necessary. You are eligible to request a refund under the following conditions:

• Non-Completion of Order: If we fail to complete your order within the specified timeframe, you have the right to request a full refund. Alternatively, we may issue a refund at our discretion.
• Pre-Service Cancellation: You can cancel your order and request a full refund at any time before the service begins. This is particularly useful if your plans change or if you have second thoughts about the service.
• Post-Service Commencement: If you decide to cancel the order after the service has started, you are entitled to a partial refund. The amount refunded will correspond to the portion of the service that has not yet been completed. For example, if you ordered 10 Mythic Dungeons and cancel after 7 are completed, you will receive a refund for the remaining 3 dungeons, which is 30% of your initial payment.

Account Bans and Refunds

Please note that the use of our services may be prohibited by the terms and conditions of certain games. While we take every precaution to minimize risks, we cannot guarantee that your account will not be banned, suspended, or otherwise restricted by the game's administration. In the event of an account ban, we do not issue refunds. The responsibility for adhering to the game’s terms of service lies entirely with the customer. By using our services, you acknowledge and accept this risk.

How to Request a Refund

If you believe you are eligible for a refund based on the conditions mentioned above, please follow these steps:

• Contact us via the online chat located at the bottom right corner of our website, which is available 24/7. This is the quickest way to reach us and start the refund process.
• Alternatively, you can send an email to [email protected] with details of your request. Please include your order number and a brief explanation of why you are requesting a refund.

Our support team will review your request promptly and guide you through the next steps.

Refund Processing Time

We aim to process all refund requests within 24 hours of receiving them. Once your application is reviewed, we will contact you via email to confirm the status of your refund. If no additional information is required, the refund will be processed within 24 hours of our initial contact. You will receive an email confirmation once the refund has been successfully processed.

In cases where additional information is needed, we will reach out to you to clarify the details before proceeding. Please ensure that you respond promptly to any requests for information to avoid delays.

Refund Destination

All refunds will be credited back to the original payment method used during your purchase. Depending on your financial institution, it may take between five and 30 business days for the funds to appear in your account. We recommend checking with your bank or payment provider if you have any concerns about the timing of the refund.

Revision date: August 5th, 2023