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In most cases no more than 15 minutes. However, the most accurate time for invite can be provided by our online 24/7 customer support as they monitor the activity of all our teams. Please, make sure you provide all the additional options to customer support agent as some of them can have significant influence on ETA. Sometimes when the demand is high the queues can be longer. We strive to provide only the best quality of service and, thus, have only limited number of professional teams. 

Simple answer is Yes. We will always trade all the gear that is designed for your character. If you are, for example, a warrior and there is a cloth item dropped, although you are technically able to wear cloth as a warrior, we will not trade it to you as cloth armor is not designed for warriors. Purchasing additional traders only significantly increases chances to get your armor type gear dropped during the run. However, we will still trade all the dropped gear even if you decided to go without additional traders. Moreover, we always try to match your armor type on availability basis but can guarantee certain number of traders only when you purchase them. Your team members will also change their specializations in order to maximize your loot chance if needed. Also, if there is a mount dropped in the run to one of our team members, you can purchase it separately with a huge discount – just contact us in the live chat and we will provide all the details.

ATTENTION! In the beginning of a season and/or if there is no option to choose additional loot traders, our teams will not be able to trade most of the loot due to game restriction: a player can only trade loot that is not an item level upgrade for this player. Once our teams are fully geared we will enable the purchase of additional loot traders and will also trade all the dropped loot. 

By selecting this option you will have a guarantee that the key will be done within the given time limit which is set differently for each dungeon. If you haven't selected this option we will still do our best to beat the time, however, there will be no guarantee. In case you purchased this option and we fail do beat the timer, which is an extremely unlikely event, we will run the key again as many times as it's required until we beat it. No extra cost is applied for additional dungeons in this case.

We kindly ask you to take part in fights. In case you need to be AFK, please let the customer support agent know before the run so that we can make sure the team is ok with that. We also kindly ask to follow group leader calls in case you decide to play with the team as the group can have specific trash skips or some other tactics. For very high keys (above +15) we require players to participate actively in order for the run to go smoothly and possibly beat the timer. 

We would always prefer you to go DPS as all our groups are equipped with 1 tank, 1 healer and 2 dps players in order to satisfy the highest demand. However, you can stay in tank/healer spec in case you don't feel comfortable playing as dps. We will also set our loot to any specialization according to your preferences.